Shipping Information: Everything You Need to Know

How Long Does Shipping Take?

We process all orders within 1–3 business days. Once shipped, estimated delivery times are:

• Canada (Domestic): 5–10 business days
• United States: 7–14 business days
• International: 10–25 business days depending on destination

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

How Do I Track My Order?

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly on the carrier’s website.

If you haven’t received a tracking email within 5 business days of placing your order, please check your spam folder first, then contact us at our store.

Do You Ship Internationally?

Yes! We ship to most countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. These charges vary by country and are not included in our product prices or shipping fees.

What If My Order Is Delayed?

If your order has not arrived within the estimated delivery window, we recommend:

1. Checking your tracking number for the latest update
2. Verifying your shipping address was entered correctly at checkout
3. Checking with neighbours or your building’s reception if you live in an apartment
4. Contacting your local post office or carrier with your tracking number

If your package is confirmed lost, please contact us and we will work to resolve the issue promptly.

Can I Change My Shipping Address After Ordering?

Address changes can only be made before your order has been shipped. Please contact us as soon as possible if you need to update your delivery address. Once an order has shipped, we are unable to redirect it.

Free Shipping

We periodically offer free shipping promotions. Check our homepage or subscribe to our newsletter to be notified of current offers.