Returns & Refunds: Our Policy Explained
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Our Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we accept returns within 30 days of delivery for most items.
What Items Are Eligible for Return?
- Items must be unused and in their original packaging
- Items must be returned within 30 days of the delivery date
- Items must include all original accessories and documentation
The following items are not eligible for return:
- Items that have been used, damaged, or altered
- Hygiene-sensitive products (earplugs, skincare tools) that have been opened and used
- Items marked as final sale
How to Start a Return
- Contact us with your order number and reason for return
- We will provide you with return instructions and a return address
- Pack the item securely in its original packaging
- Ship the item back using a trackable shipping method
- Once received and inspected, your refund will be processed
Who Pays for Return Shipping?
- Defective or incorrect items: We cover return shipping costs
- Change of mind returns: Return shipping is the customer’s responsibility
How Long Do Refunds Take?
Once we receive and inspect your return, refunds are processed within 3–5 business days. The refund will be issued to your original payment method. Please allow an additional 3–5 business days for your bank or card provider to process the credit.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you — no need to return the item in most cases.
I Haven’t Received My Refund Yet
If it’s been more than 10 business days since we confirmed your refund, please check with your bank first. If the issue persists, contact us and we’ll investigate immediately.