Frequently Asked Questions — WE ARE HERE

Got questions? We've got answers. Here are the most common questions we receive from our customers.

Orders

Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at efeishat@gmail.com.

How do I track my order?
Once shipped, you'll receive a tracking number via email. Use it on the carrier's website to follow your delivery.

Shipping

Do you ship internationally?
Yes! We ship to most countries. Delivery times and rates vary by destination.

How long does shipping take?
Domestic (Canada): 5–10 business days. International: 10–21 business days.

Returns

What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. See our Returns & Refunds Policy for full details.

Products

Are your products authentic?
Yes, all WE ARE HERE products are 100% authentic and quality-checked before shipping.

How do I know which size to order?
Check the size guide on each product page for accurate measurements.

Still Have Questions?

Contact us at efeishat@gmail.com and we'll get back to you within 1–2 business days.