Frequently Asked Questions (FAQ)

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout including Shop Pay.

Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. After that, the order may already be in processing. Contact us immediately if you need to make changes.

Is it safe to enter my payment details on your site?
Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect all payment information. We never store your card details.

Will I receive an order confirmation?
Yes, an order confirmation email is sent automatically to the email address you provided at checkout. Check your spam folder if you don’t see it within a few minutes.

Shipping & Delivery

How long will my order take to arrive?
Processing takes 1–3 business days. Delivery within Canada takes 5–10 business days. International orders take 10–25 business days. See our full Shipping Information article for details.

Do you offer express shipping?
We currently offer standard shipping. Check back for updates on express shipping options.

My tracking number isn’t working. What should I do?
Tracking numbers can take 24–48 hours to activate after your shipping confirmation email is sent. If it still doesn’t work after 48 hours, please contact us.

Products

Are your products covered by a warranty?
Yes, all products come with a minimum 6-month warranty against manufacturing defects. If your product develops a fault under normal use, contact us for a replacement or refund.

My product stopped working. What should I do?
First, check that the device is fully charged. If the issue persists, contact us with your order number and a description of the problem. We’ll troubleshoot with you and arrange a replacement if needed.

Are your skincare products safe for sensitive skin?
Our skincare tools (LED mask, facial steamer, cleansing brush, jade roller) are designed for general use. If you have a specific skin condition, we recommend consulting a dermatologist before use.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. See our full Returns & Refunds article for complete details.

How long does a refund take?
Refunds are processed within 3–5 business days of receiving your return, plus an additional 3–5 days for your bank to process the credit.

Contact Us

How do I get in touch with your team?
You can reach us through the contact form on our website. We aim to respond to all enquiries within 24–48 business hours.